On board Thello day trains
Thello day trains are generally accessible to mobility impaired passengers.
However, the technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair.
Please accept our apologies for any inconvenience these limitations may cause.
For passengers in wheelchairs
For each Thello day train, a specially fitted 2nd class coach offers an area dedicated to travellers in wheelchair that can accomodate 2 passengers.
To book a place for a passenger in wheelchair, you can:
Assistance in boarding the train
If you need assistance at the station on departure or arrival, please inform us at least 48 hours before departure.
We will gladly arrange the most appropriate assistance between the station and the coach you have been assigned to (on and off the train). We regret we cannot offer further assistance to help passengers move around on board the train. We strongly recommend that passengers who are not able to move independently travel with an accompanying person. Thello offers on its day train a 60 to 75 % reduction (depending on the journey and the class booked) calculated on the Adult or Child STARDARD fare to any person accompanying a mobility impaired passenger.
How to book a train ticket with a special fare for disabled companion?
- Book your Thello trains tickets thanks to our booking form by clicking here
- Complete the form including the disable companion in the number of passengers, then confirm
- Select the offer of your choice, then click on “view other offers”
- For the disable companion, please select the offer “disabled companion” and complete the certificate reference before to confirm
- Finally confirm your booking
To request an assistance, please use the online form available here or contact us by phone (+33 1 83820000 – option 2, then option 4).
The stations of Diano Marina and Finale Ligure do not have assistance services for persons with reduced mobility.
On the travel day, you must arrive at the information point of the departure station at least 30 minutes before train departure. The assistance includes only one piece of luggage. Above 15kg, please make special arrangements.
For further details on the assistance provided:
- in French stations, click here
- in Italian stations, click here
Guide dogs are traveling for free and without reservation.
An official document attesting the visual impairment is required on board to allow the dog on the train.