Mobility impaired passengers

Day train Marseille-Milan

On board Thello day trains

Thello day trains are generally accessible to mobility impaired passengers.

However, the technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair.

Please accept our apologies for any inconvenience these limitations may cause.

 

For passengers in wheelchairs

For each Thello day train, a specially fitted 2nd class coach offers an area dedicated to travellers in wheelchair that can accomodate 2 passengers.

To book a place for a passenger in wheelchair, you can:

Assistance in boarding the train

If you need assistance at the station on departure or arrival, please inform us at least 2 days before departure.

We will gladly arrange the most appropriate assistance between the station and the coach you have been assigned to (on and off the train). We regret we cannot offer further assistance to help passengers move around on board the train. We strongly recommend that passengers who are not able to move independently travel with an accompanying person. Thello offers on its day train a 60 to 75 % reduction (depending on the journey and the class booked) calculated on the Adult or Child Flexi fare to any person accompanying a mobility impaired passenger. This fare can be obtained with the booking engine here on the right.

To request an assistance, please use the online form available here or contact us by phone (+33 1 83820000 – option 2, then option 4).

The stations of Diano Marina and Finale Ligure do not have assistance services for persons with reduced mobility.

On the travel day, you must arrive at the information point of the departure station at least 30 minutes before train departure. The assistance includes only one piece of luggage. Above 15kg, please make special arrangements.

For further details on the assistance provided:

  • in French stations, click here
  • in Italian stations, click here


Guide dogs

Guide dogs are traveling for free and without reservation.

An official document attesting the visual impairment is required on board to allow the dog on the train.



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