Mobiltiy impaired passengers

Night train Paris-Venice

On board Thello trains

Thello night trains are generally accessible to mobility impaired passengers. However, the technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair. Indeed, the dimensions of the night train coaches do not allow the circulation of wheelchairs on board. Moreover, passengers have to be able to get around the train either independently or with the support of an accompanying person.

  • In order to check whether your equipment may circulate, you will find the relevant dimensions of the Thello night train coaches here below:
 
Couchette
Compartment
Sleeper
Compartment
Outer door width
61 cm
66 cm
Corridor width to the compartments
56 cm
52 cm
Compartment door width
50 cm
53 cm
Toilet door width
51 cm
49 cm
  • Only folding chairs can be carried on board, on the same basis as a piece of luggage. However, they are obviously not part of the allowance.

Please accept our apologies for any inconvenience these limitations may cause.

Assistance in boarding the train

If you need assistance at the station on departure or arrival, please inform us at least 2 days before departure.

We will gladly arrange the most appropriate assistance between the station and the coach you have been assigned to (on and off the train). We regret we cannot offer further assistance to help passengers move around on board the train. We strongly recommend that passengers who are not able to move independently travel with an accompanying person. Thello offers a 50 % reduction (calculated on the Adult Flexi fare) to any person accompanying a mobility impaired passenger. This fare can be obtained with the booking engine here below.

To request an assistance, please use the online form available here or contact us by phone (+33 1 83820000 – option 2, then option 4).

On the travel day, you must arrive at the information point of the departure station at least 30 minutes before train departure. The assistance includes only one piece of luggage. Above 15kg, please make special arrangements.

For further details on the assistance provided:
- in Paris gare de lyon, click here 
- in Dijon station, click here
- in Italian stations, click here 


Special rate for accompanying person


We offer to any mobility impaired passenger the possibility to travel with an accompanying person who is granted a 50% discount on the FLEXI fare.

An official document attesting the impaired mobility is required on board to allow the accompanying person the special rate.

Guide dogs

Guide dogs are traveling for free and without reservation.

An official document attesting the visual impairment is required on board to allow the dog on the train.



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