Contact us

How to contact Thello for help, information and many other useful things.

The list underneath is exhaustive. The addresses that are not listed below (in particular email adresses and social networks) are not managed by Thello and therefore are not official communication channels for Thello. 


  • To book your trip, click here.
  • To request assistance at the station, fill out our dedicated form. For more information regarding disabled passengers, click ici.
  • For information or technical support, please use this form.
  • If you wish to book for a groupe of more than 10 persons, you can use this form. Please be aware that reservations for less than 10 persons cannot be arranged through this form.  if you want to make a reservation for a smaller group (less than 10 persons) please book  here.
  • To submit a claim, complete the appropriate form, available here.

In person

Visit the Trenitalia billetterie at Paris Gare de Lyon station!

The Trenitalia billetterie is our Paris  sale point. 

By mail

You can send your letters to:

Trenitalia France – Customer Service
B.P. N ° 10308 , 
75563 PARIS CEDEX 12