How to contact Thello for help, information and many other useful things.
The list underneath is exhaustive. The addresses that are not listed below (in particular email adresses and social networks) are not managed by Thello and therefore are not official communication channels for Thello.
Visit the Thello Boutique at Paris Gare de Lyon and Nice-Ville station!
In Italy, you can get information on Thello services and book your trips at station ticket offices or travel agencies Trenitalia
You can send your letters to:
Thello – Customer Service
B.P. N ° 10308 ,
75563 PARIS CEDEX 12
Our hotline, available 24h/24, provides information about all Thello services.
For specific issues, Thello operators are available from monday till saturday from 9:00 am to 7:00 pm.
Call Centre : +33 1 83 82 00 00 *
* price of a local call, according to the service provider from a land line telephone
Please wait while we check prices and availability.
Caution, your purchase on the Thello website can’t be processed because the browser version is outdated. Please update your browser.
[ Update my browser ]