How to contact Thello for help, information and many other useful things.
Nous parlons français. We speak English. Parliamo italiano.
The list underneath is exhaustive. The addresses that are not listed below (in particular email adresses and social networks) are not managed by Thello and therefore are not official communication channels for Thello.
To book your trip, click here or here
To request assistance at the station, fill out our dedicated form. For more information regarding disabled passengers, click ici.
For information or technical support, please use this form.
If you wish to book for a groupe of more than 10 persons, you can use this same form.
Please be aware that reservations for less than 10 persons cannot be arranged through this form. if you want to make a reservation for a smaller group (less than 10 persons) please book here ou here.
To submit a claim, complete the appropriate form, available here.
Visit the Thello Boutique at Paris Gare de Lyon and Nice-Ville station!
In Italy, you can get information on Thello services and book your trips at station ticket offices or travel agencies Trenitalia
You can send your letters to:
Thello - Customer Service
B.P. N ° 10308 ,
75563 PARIS CEDEX 12
Our hotline, available 24h/24, provides information about all Thello services.
For specific issues, Thello operators are available from monday till saturday from 9:00 am to 7:00 pm.
We are unfortunately not able to make your reservations by phone.
Call Centre : +33 1 83 82 00 00 *
* price of a local call, according to the service provider from a land line telephone
Please wait while we check prices and availability.