Contact us

How to contact Thello for help, information and many other useful things.

Nous parlons français. We speak English. Parliamo italiano.

The list underneath is exhaustive. The addresses that are not listed below (in particular email adresses and social networks) are not managed by Thello and therefore are not official communication channels for Thello. 

Online

To book your trip, click here or here
To request assistance at the station, fill out our dedicated form. For more information regarding disabled passengers, click ici.
For information or technical support, please use this form.
If you wish to book for a groupe of more than 10 persons, you can use this same form.
Please be aware that reservations for less than 10 persons cannot be arranged through this form.  if you want to make a reservation for a smaller group (less than 10 persons) please book  here ou here.
To submit a claim, complete the appropriate form, available here.

In person

Visit the Thello Boutique at Paris Gare de Lyon and Nice-Ville station!

The Thello boutiques are our Paris and Nice sale points. 

In Italy, you can get information on Thello services and book your trips at station ticket offices or travel agencies Trenitalia

By mail

You can send your letters to:

Thello - Customer Service
B.P. N ° 10308 , 
75563 PARIS CEDEX 12
France

By phone

Our hotline, available 24h/24, provides information about all Thello services.

For specific issues, Thello operators are available from monday till saturday from 9:00 am to 7:00 pm. 

We are unfortunately not able to make your reservations by phone.

Call Centre : +33 1 83 82 00 00 *

* price of a local call, according to the service provider from a land line telephone

Keep in touch with Thello and receive news about our services

Your train journey
between France and Italy

Over 15 years
from 4 to 14 years
(needs seat)
For night trains only
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