Request of assistance in the stations

For Thello Night train Paris-Venice

The technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair. Indeed, the dimensions of the night train coaches do not allow the circulation of wheelchairs on board.

Passengers have to be able to get around the train either independently or with the support of an accompanying person.

For more information click here.

For Thello Day train Marseille – Milan

 The technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair.

For more information click here.

To request assistance in the station, please complete the form bellow. 

Passenger details
Civility
Last Name*
Name*
Phone number*
Email address*
Booking reference*
(PNR: 6-characters code)*
Travel details
Departure →*
Train number*
Departure city*
Arrival city*
Formulaire champ date aller
Car*
Seat*
Number of pieces of luggage (The service will carry for free one single piece of luggage weighing maximum 15 kg.)
Return ←*
Train number*
Departure city*
Arrival city*
Formulaire champ date retour
Car*
Seat*
Number of pieces of luggage (The service will carry for free one single piece of luggage weighing maximum 15 kg.)
Request details*

To better assist you at the station at departure and arrival, please give us some additional information.

What is your specific need?*
Type of assistance required*
Add a comment to specify your request

Keep in touch with Thello and receive news about our services

Your train journey
between France and Italy

Over 15 years
from 4 to 14 years
(needs seat)
For night trains only
Buy a Carnet #MarseilleMilan