Request of assistance in the stations

Assistance requests must be sent at least 48 hours before departure. For the requests received after the due date, we won’t guarantee that the station agents will be able to give you the needed assistance. If the station agents can’t insure the needed assistance, please to take your own disposals to get up and down the train.

For Thello Night train Paris-Venice

The technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair. Indeed, the dimensions of the night train coaches do not allow the circulation of wheelchairs on board.

Passengers have to be able to get around the train either independently or with the support of an accompanying person.

For more information click here.

For Thello Day train Marseille – Milan

 The technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair.

For more information click here.

To request assistance in the station, please complete the form bellow. 

What is the subject of your request ?
Subject*
Passenger details
Civility*
Last Name*
Name*
Phone
Email address*
Booking reference*
(PNR: 6-characters code)*
Travel details
Departure →*
Train number*
Departure city*
Arrival city*
Departure date (mm/dd/yyyy)*

Assistance requests must be submitted no later than 48 hours before your trip. For requests received after this deadline, we cannot guarantee that the station will be able to provide the necessary assistance. If the station cannot provide the requested assistance, you will have to make your own arrangements to get on and off the train.

Car*
Seat*
Number of pieces of luggage
(The service will carry for free one single piece of luggage weighing maximum 15 kg.)
Return ←
Train number
form assistance label Ville retour depart
form assistance label Ville retour arrive
Return date (mm/dd/yyyy)

Assistance requests must be submitted no later than 48 hours before your trip. For requests received after this deadline, we cannot guarantee that the station will be able to provide the necessary assistance. If the station cannot provide the requested assistance, you will have to make your own arrangements to get on and off the train.

Car
Seat
Number of pieces of luggage
(The service will carry for free one single piece of luggage weighing maximum 15 kg.)
Request details*

To better assist you at the station at departure and arrival, please give us some additional information.

What is your specific need?*
Type of assistance required*
Add a comment to specify your request

Please check the box below to prove that you are not a robot.

Your train journey
between France and Italy

Over 15 years
from 4 to 14 years
(needs seat)
For night trains only
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