Assistance requests must be sent at least 24 hours before departure. For the requests received after the due date, we won’t guarantee that the station agents will be able to give you the needed assistance. If the station agents can’t insure the needed assistance, please to take your own disposals to get up and down the train.
For Thello Day train Marseille – Milan
The technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair.
The sanitary measures imposed by the Covid-19 Coronavirus epidemic affect the travel conditions for mobility impaired passengers. From November 22 and until further notice, reservations become mandatory for assistance before 7 a.m. or after 8 p.m. For more information click here.
For Thello Night train Paris-Venice
The technical features of our coaches impose constraints on our capacity to welcome on board passengers in wheelchair. Indeed, the dimensions of the night train coaches do not allow the circulation of wheelchairs on board.
Passengers have to be able to get around the train either independently or with the support of an accompanying person.
For more information click here.
To request assistance in the station, please complete the form bellow.