Cancellation form

Some Thello tickets can be canceled before departure under certain conditions. To check the conditions applicable to the rate you have chosen, click here.

If you have more than one PNR reference, please send us your request for each PNR.

We will not disclose your personal information to a third party without your consent.

Fields marked with an asterisks (*) are required.

Pour remplir ce formulaire en français, cliquez ici.

Per compilare questo modulo in italiano, clicca qui

What is the subject of your request?
What is the subject of your cancellation?*
About your purchase
Where did you buy your ticket?*

If you have booked on another website (Trainline, Loco2...), please select no and give us your banking information. .
If you booked your ticket through web agencies, travel agencies or Tour Operators, you must submit directly to them a cancellation request.
Your personal information




First name*
Email address*
About your travel
Booking reference*
(PNR: 6 characters code)
Train N°*
Departure date (mm/dd/yyyy)*
Number of passengers*
Departure city*
Arrival city*
If you did not book through website, please upload your tickets.
Outbound journey
Authorized formats: pdf, txt, doc, docx. Max file: 5Mo
Inbound journey
Authorized formats: pdf, txt, doc, docx. Max file: 5Mo
Complaint details*
You can upload other documents here.
Authorized formats: pdf, txt, doc, docx. Max file: 5Mo
Bank details*
You did not book through, the associated refund will be sent:
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Please indicate the email address linked to your PayPal account:*
Please fill in your bank details:
Account N°*
Bank name*
Name of the account holder*
First name of the account holder*
Address of the account holder*
Zip of the account holder*
Coty of the account holder*

Please check the box below to prove that you are not a robot.

Your train journey
between France and Italy

Over 15 years
from 4 to 14 years
(needs seat)
For night trains only
Buy a Carnet #MarseilleMilan