To submit a complaint, please fill in the form hereafter. If you cannot submit your request online, you can use the paper form available here that you can hand over to a Trenitalia ticket office or send by ordinary mail to the following address:
Thello – Service Clients, B.P. № 10308, 75563 PARIS CEDEX 12, France.
Your complaint shall be submitted within 60 days of the travel date. We will answer within 30 days from the date of receipt of the request.
Please note that sending this form does not necessarily give you the right to a compensation.
For more details about the procedure and your rights, click here
All information provided will be kept confidential. We will not disclose your personal information to a third party without your consent.
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To make a claim, please complete the form bellow.