The Thello boutiques at Nice-Ville and Paris Gare de Lyon train stations are currently closed
The after-sales department handles all customer complaints and will work even after the closing of these two lines.
If you need to contact us for a complaint or any request, click here.
The PNR is the 6 characters reference of your booking.
Reservations made on thello.com are ticketless, you do not need a ticket to board the train. Simply provide your PNR as well as your car and seat number to the Thello crew on board to justify your booking. All this information is indicated on the email confirmation you received after booking.
Thus there is no ticket to be retrieved at the station.
For the record, please print the confirmation email that was sent to your email address when booking. It contains all the important information regarding your trip.