Follow the traffic situation of Thello trains for your trips between France and Italy, find all the information you need in order to ask for the refund of your ticket during the Coronavirus (Covid19) health crisis.
Check the conditions of access to Thello trains and the sanitary measures taken by the company to resume traffic.
On June 4, 2020, we have gradually resumed the circulation of trains between Nice and Milan with 2 daily frequencies in both directions. Traffic between Marseille and Nice will resume later.
These trains will run normally:
These trains are cancelled:
In these exceptional circumstances and as a commercial gesture, you can cancel your trip and obtain a full refund of your Thello train ticket if:
To cancel your trip, please fill out the form available at this link.
Since the beginning of the Coronavirus health crisis, the safety of our travellers has been our priority.
Unable to date guarantee in our night train the strict compliance of the Covid19 protective measure, and thus ensure a safe trip, all the night trains Paris -Venice, in both directions, are cancelled.
To receive a full refund of your Thello train ticket booked for these dates, please fill in the form available here. If you have booked a round trip, you can cancel both legs, please specify it in your request. No refund will be issued by Thello boutiques.
As part of the fight against the spread of the coronavirus, the French and Italian governments impose regulations on travel and sanitary measures in public transport.
It is mandatory to wear a mask during the whole trip at stations and on board. Travelers must bring their own mask. If you do not have it, you can buy it at or near stations. Passengers not wearing a mask will be denied boarding.
In accordance with the Italian government decree of 7/08/2020, of 21/10/2020, of 13/10/2020 and of 04/12/2020. Travel on Italian territory is strictly regulated. Restrictions are applied and formalities must be respected.
Passengers who do not meet all these conditions may be refused access to the train.
The situation is changing rapidly, we invite you to follow the evolution of the instructions of the Italian government, of the local authorities, the Italian Ministry of Health, to inform yourself calling the Italian free number 1500 and consult the FAQs on the website of the French Embassy in Italy, on the website of the French Ministry of Foreign Affairs and on the website of the Italian Ministry of Foreign Affairs (in Italian).
Information on the conditions for entering Italian territory from France is available on the website of the Italian consulate in Paris.
Restrictions may apply and formalities may be necessary. We invite you to visit your country Ministry of Foreign Affairs website to check its instruction of International Travel and to visit your country Embassy in France website.
TRAVEL TO FRANCE FROM ITALY AND COUNTRIES IN THE EUROPEAN AREA:
For all modes of travel (arrival by road, rail, air or sea), it is necessary to have the negative result of a test “RT-PCR COVID” dating less than 72 hours before the departure.
These documents must be presented to the border control authorities.
Any traveller aged 11 and over must have:
The statement and the necessary information are available here: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage
For all the information on the conditions for traveling to France and entering the country, consult the website of the French Ministry of the Interior.
For all information on the situation in France, visit the dedicated site: https://www.gouvernement.fr/info-coronavirus
Compliance with regulatory and health measures imposed by the crisis can lengthen the boarding procedures. We invite you to come to the station no later than 40 minutes before departure.
To allow you to travel quietly and with respect of the Covid19 protective measures and physical distancing measures, Thello implements a series of measures on board its trains.
Even by train, we can respect Covid19 protective measures and limit the spread of the virus!
In order to allow you to comply with the rules for physical distance on board our trains, we have modified our policy for allocating seats.
Henceforth, only one seat out of two can be occupied in a chessboard arrangement. A marking indicates the seats which must not be occupied.
You will have no one next to you, in front of or behind you. In particular, in the seats side by side, you will not have a neighbour. And in the squares, two passengers will be placed diagonally.
This rule applies to all passengers, including your traveling companions.
When booking, the system will automatically allocate seats in a checkerboard arrangement. If you have decided to choose your seats using the Seatmap, you will only be able to select the available seats identified in green.
For the health of all, we thank you for strictly respecting the seats which have been allocated to you.
Passengers with a subscription without reservation are invited to occupy the available places not indicated by the marking to comply with this chessboard arrangement and the rules of physical distance.
So that you can wash your hands regularly and as soon as you need it, hand sanitizer is available on board.
Our onboard staff wear masks and gloves and strive to respect “barrier gestures”.
In addition, our trains are disinfected with specific products before each departure from the terminal (Nice and Milan).
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