Information train Marseille – Nice -Milan – Strike December 2019

Due to the social movement of staff of the French infrastructure manager, SNCF Réseau, the traffic of some Marseille – Nice – Milan train could be impacted on the French territory. Thello trains will run normally on the Italian territory.

 

Click on the route to know the traffic situation of your train

FROM DECEMBER 6 TO 10, 2019 –  MILAN > NICE > MARSEILLE 

 

FROM DECEMBER 6 TO 10, 2019 – TRAIN MARSEILLE > NICE > MILAN

 

We present to all the concerned passengers our sincere apologies for the inconvenience caused by this strike over which Thello has no control.

From December 6 to 10, 2019 – Train Milan > Nice > Marseille 

The train 141/142 – Milan > Nice :

  • Milan-Nice : The train will run normally
    The train will run normally between Milan and Nice at its original schedule and will leave as planned from your station of departure.

 

 

The train 143/144 – Milan > Nice :

  • Circulation by train on all the way, delay on the French territory
    The trip will be done normally by train.  A delay of 60 minutes is to plan on the French territory.
    Complaint caused by the delay will be made here.

The train 159/160 – Milan > Nice > Marseille :

  • Milan > Nice : The train will run normally
    The train will run normally between Milan and Nice at its original schedule and will leave as planned from your station of departure between Milan and Nice.

  • From Nice: The train will be substituted by coaches
    For passengers who continue their journey on the French territory, in Nice, you will be directed to coaches to get to your final destination (Monaco, Nice, Antibes, Cannes, Saint-Raphaël, Toulon et Marseille). The Thello staff will be traveling on the replacement services.

In these circumstances, you can decide to:

1- Maintain your travel (click here for more details) or

2- Cancel your travel (click here for more details)

 

Attention, in these exceptional circumstances : 

we regret to inform you that assistance to mobility impaired passengers cannot be guaranteed. We therefore invite passengers requiring assistance to cancel their trip.

In addition, pets are not allowed on board of coaches even if they are in baskets. We therefore invite passengers to renounce traveling with their pets or to cancel their trip.

 

From December 6 to 10, 2019 – Train Marseille – Nice – Milan

The train 139/140 – Nice > Milan

  • The train will run normally
    The train will run normally between Nice and Milan at its original schedule and will leave as planned from your station of departure.

The train 145/146 – Nice > Milan 

  • From Nice to Ventimiglia: The train will be substituted by coaches
    The train will be substituted by coaches on the French territory between Nice and Ventimiglia.
    The meeting point for coaches departure will be – at the station of Nice-Ville and Monaco – in front of Thello self-service vending machine. A Thello agent will escort you to the coaches to Ventimiglia. The Thello staff will be traveling on the replacement services
  • Ventimiglia > Milan: The train will run normally
    In Ventimiglia, passengers will be directed to trains to get to their final destination.

 

In these circumstances, you can decide to:

1- Maintain your travel (click here for more details) or

2- Cancel your travel (click here for more details)

 

Attention, in these exceptional circumstances : 

We regret to inform you that assistance to mobility impaired passengers cannot be guaranteed. We therefore invite passengers requiring assistance to cancel their trip.

In addition, pets are not allowed on board of coaches even if they are in baskets. We therefore invite passengers to renounce traveling with their pets or to cancel their trip.

The train 147/148 –  Marseille > Nice > Milan on December 6, 8, 9 and 10

  • From Marseille to Milan: The train will be substituted by coaches
    For departures in Marseille, Toulon, Saint-Raphaël, Cannes and Antibes, the train will be substituted by coaches up to Milan
    The meeting point for coaches departure will be – at the station of Marseille, Toulon, Cannes, Antibes  – in front of Thello self-service vending machine. A Thello agent will escort you to the coaches to Milan. The Thello staff will be traveling on the replacement services
  • Nice > Milan: The train will run normally
    The train will run normally between Nice and Milan at its original schedule and will leave as planned from your station of departure.

 

In these circumstances, you can decide to:

1- Maintain your travel (click here for more details) or

2- Cancel your travel (click here for more details)

 

Attention, in these exceptional circumstances : 

We regret to inform you that assistance to mobility impaired passengers cannot be guaranteed. We therefore invite passengers requiring assistance to cancel their trip.

In addition, pets are not allowed on board of coaches even if they are in baskets. We therefore invite passengers to renounce traveling with their pets or to cancel their trip.

The train 147/148 –  Marseille > Nice > Milan on December 7

  • From Marseille to Milan: Departure from Nice
    If you decide to maintain your travel, you will have to go to the station of Nice-Ville by your own means. Please present yourself at least 20 minutes before the original scheduled time departure, 6:08 pm.
  • Nice > Milan: The train will run normally
    The train will run normally between Nice and Milan at its original schedule and will leave as planned from your station of departure.

 

In these circumstances, you can decide to:

1- Cancel your travel (click here for more details)

 

Attention, in these exceptional circumstances : 

We regret to inform you that assistance to mobility impaired passengers cannot be guaranteed. We therefore invite passengers requiring assistance to cancel their trip.

In addition, pets are not allowed on board of coaches even if they are in baskets. We therefore invite passengers to renounce traveling with their pets or to cancel their trip.

Maintain your travel

If you decide to maintain your travel and to use the alternative solution we organize, please present yourself at least 20 minutes before the original scheduled time departure.
The station staff will be at your disposal to guide you.
The Thello staff will be traveling on the replacement services.

Cancel your travel

You can cancel your travel and receive a full refund of your Thello train ticket.
To obtain the refund, please complete the cancellation form as soon as possible and at least before the train scheduled time departure, by clicking here.
If you have booked a round trip, you can cancel both legs, please specify it in your request.  
No refund will be issued by Thello or Trenitalia boutiques.

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