Tickets are nominative
Thello train tickets are now nominative.
From now on, when you book a ticket, NAME and LAST NAME must be filled in for all passengers and for all routes.
This information must be the same as in the passenger’s identity documents. Checks can be carried out on board.
For more information, please contact our customer service by filling in the online form.
Why customs controls?
Travellers should thus be able to prove their identity by means of a valid identity document at the entry and their departure of France and Italy.
Documents to provide
The documents to be provided for customs control may differ depending on whether you are a national of an EU member state or not. Each passenger has to ensure that he or her is in the possession of the relevant travel documents.
You need valid ID documents for border crossing:
- a national identity card (valid)
- a national passport (valid)
Warning: it is up to you to ensure that you are in possession of such a valid ID before boarding the Thello trains.
Minors may not travel on trains Thello unless they are accompanied by a responsible adult.
From a practical point of view, a French minor may cross borders:
equipped with its single valid passport (Children cannot any longer be in the passports of their parents, they need to have their own passport) or
with its valid national identity card for travel throughout the European Union as well as Iceland, Norway, Switzerland, Liechtenstein, Monaco, Andorra, San Martin and the Vatican.
- An authorization to leave the territory (AST)
- As of January 15, 2017, a minor child who lives in France and travels abroad alone or without being accompanied by a parent shall be provided with an authorization to leave the territory (AST). This is a form established and signed by a parent (or legal guardian). The form must be accompanied by a photocopy of an identity document from the signing parent. For more information https://www.service-public.fr