For the comfort of the other passengers, Thello appreciates you not to obstruct traffic in the corridors with luggage too many or too bulky.

Each item of luggage must have a visible label with the passenger’s name on it.

You can take

• 2 standard size suitcases measuring less than 160 cm (height + length + width), including pouches,wheels and grisps and a handluggage.
• Luggage you can carry alone.

Transportation of additional luggage is possible subject to available space on board, in the limit of 2 extra pieces per passenger and upon payment on board of an extra luggage fee of 40€ per piece.

Click here for any further information regarding the transportation of wheelchairs.

Place your luggage

• in the luggage rackets in the Couchette or Cabine Compartments,
• on the floor without obstructing the passenger or crew circulation on board.

All your luggage remain under your own responsability.

It is strictly forbidden to carry on board

• perishable products likely to deteriorate during the trip,
• goods with an unpleasant odour,
• dangerous goods (chemicals…) weapons, explosives or inflammables liquids,
• prohibited goods in accordance with prevailing legislationin the countries crossed during the journey (France – Switzerland – Italy)
• surf-, snow- and windsurfboards, skis,
• bicycles and scooters , except for bicycles and scooters dismounted and placed in transport cases. Each case is then considered as an item of luggage and forms part of the luggage allowances as mentioned above.  Cases of dimensions greater than 160 cm are strictly forbidden on board.

You are responsible for your personal belongings (luggage, bike, scooter, etc.) for the entire duration of your trip including in case of degradation of an element of the car (ground, seat, etc.).

Thello declines all responsibility in case of loss or theft of your luggage and personal belongings. 

Electrical devices (other than computer, tablet and mobile phone) must be switched off, individually protected and stored in the luggage areas. 

For the safety of all, in the event of overheating of any device, inform the train crew immediately.

Thello reserves the possibility of refusing to carry luggage and passengers that do not adhere to these rules, with no entitlement to a refund.

Thello reserves the possibility of inspecting the contents of bags, in the presence of the passenger that owns them, and may refuse to carry or continue to carry luggage containing forbidden items, with no entitlement to compensation for the passenger.