Nominative train tickets
Information: Paris-Venice train tickets become nominative.
From the 3rd of February 2018, to improve the quality of identity controls at borders, the Thello night train tickets will be nominative.
From now,, when you will book your train ticket for Paris-Venice route, NAME, SURNAME and DATE OF BIRTH must be fill in.
Information: Marseille-Milan train tickets become nominative.
Thello train tickets are now nominative.
From now on, when you book a ticket, NAME and LAST NAME must be filled in for all passengers and for all routes.
At the onboard control, personal data in the tickets must be the same as personal data in the passenger’s identity documents.
We remind you that you must have your ID document for any international trip.
For more information, please contact our customer service by filling in the online form.
Travel with Thello electronic ticket
Thello offers you an electronic ticket service.
This offer solution lets you board your train without having to pick up a printed train ticket. There is not printed ticket to collect in station.
The only proof is the booking code, also called PNR : this reference of 6 characters is shown on your booking confirmation e-mail which you will received after having accomplish your booking.
You must have this booking code to board Thello trains.
To make easier you train access, don’t forget to wrote your seats numbers (seats and coach numbers).
We strongly recommand you to print your travel book.
N.B. : Check the exactness of your e-mail adress that you are using during your booking in order to ensure the reception of your confirmation e-mail.
Win time with electonic ticket !
You don’t need to collect printed ticket in station.
From home, receive your booking code (PNR) which will allow you to board.
Don’t lose anymore your ticket !
You can print your e-mail confirmation as often as you wish !