Night train Paris<>Venice from December 6 to 10, 2019

Due to the social movement of the SNCF Réseau staff, French rail infrastructure manager, Thello trains will not run. The trip will be organized in the following way.

Trains PARIS – DIJON – VENICE

Trains from Paris Gare de Lyon or Dijon ville to Milan, Brescia, Verona, Vicenza, Padova, Venice Mestre et Venice S. Lucia will be substituted by coaches from Paris-Gare-De-Lyon to Milano Centrale .

• The coaches will leave from Paris Gare de Lyon Hall 2 next to platform 23
• Coaches will leave from the Dijon Ville station (31, cour de la Gare 21000 Dijon)

In Milan, you will be directed to the Thello train to continue your journey by train until Brescia, Verona, Vicenza, Padova, Venice Mestre et Venice S. Lucia.

The Thello staff will be traveling on the replacement services.

In these circumstances, you can decide to:

1-Maintain your travel

If you decide to maintain your travel and to use the alternative solution we organize, please present yourself at least 20 minutes before the original scheduled time departure.
The station staff will be at your disposal to guide you.
The Thello staff will be traveling on the replacement services.

2- Cancel your travel

You can cancel your travel and receive a full refund of your Thello train ticket.
To obtain the refund, please complete the cancellation form as soon as possible and at least before the train scheduled time departure, by clicking here.
If you have booked a round trip, you can cancel both legs, please specify it in your request.  
 No refund will be issued by Thello or Trenitalia boutiques.

For all information request, please complete the online form available here.

In these exceptional circumstances, we regret to inform you that assistance to persons with mobility impaired can not be assured.We therefore invite passengers requiring assistance to cancel their trip.

In addition, pets are not allowed on board of coaches even if they are in baskets. We therefore invite passengers to renounce traveling with their pets or to cancel their trip.

We present to all the concerned passengers our sincere apologies for the inconvenience caused by this strike over which Thello has no control.

Trains VENICE – DIJON – PARIS

Trains from Milan, Brescia, Verona, Vicenza, Padoua, Venice Mestre et Venice S. Lucia to Dijon and Paris Gare de Lyon will be substituted by coaches from Milano Centrale to Dijon and Paris Gare de Lyon. 

Thello train from Venice S. Lucia will run normally up to Milan at its original schedule and will leave as planned from your departure station between Venice S.Lucia and Milano Centrale.

In Milan, passengers will be directed to take the coaches provided to Paris-Gare-De-Lyon.

The Thello staff will be traveling on the replacement services.

In these circumstances, you can decide to:

1-Maintain your travel

If you decide to maintain your travel and to use the alternative solution we organize, please present yourself at least 20 minutes before the original scheduled time departure.
The station staff will be at your disposal to guide you.
The Thello staff will be traveling on the replacement services.

2- Cancel your travel

You can cancel your travel and receive a full refund of your Thello train ticket.
To obtain the refund, please complete the cancellation form as soon as possible and at least before the train scheduled time departure, by clicking here.
If you have booked a round trip, you can cancel both legs, please specify it in your request.  
 No refund will be issued by Thello or Trenitalia boutiques.

For all information request, please complete the online form available here.

In these exceptional circumstances, we regret to inform you that assistance to persons with mobility impaired can not be assured.We therefore invite passengers requiring assistance to cancel their trip.

In addition, pets are not allowed on board of coaches even if they are in baskets. We therefore invite passengers to renounce traveling with their pets or to cancel their trip.

We present to all the concerned passengers our sincere apologies for the inconvenience caused by this strike over which Thello has no control.