Due to the social movement of the SNCF Réseau staff, French rail infrastructure manager, Thello trains will not run. The trip will be organized in the following way.
Trains PARIS – DIJON – VENICE
Trains from Paris Gare de Lyon or Dijon ville to Milan, Brescia, Verona, Vicenza, Padova, Venice Mestre et Venice S. Lucia will be substituted by buses from Paris-Gare-De-Lyon to Milano Centrale.
In Milan, you will be directed to the Thello train to continue your journey by train until Brescia, Verona, Vicenza, Padova, Venice Mestre et Venice S. Lucia.
The Thello staff will be traveling on the replacement services.
Trains VENICE – DIJON – PARIS
Thello train from Venice S. Lucia will run normally up to Milan at its original schedule and will leave as planned from your departure station between Venice S.Lucia and Milano Centrale (Brescia, Verona, Vicenza, Padova, Venice Mestre).
In Milan, passengers will be directed to take the buses provided to Dijon and Paris-Gare-De-Lyon.
The Thello staff will be traveling on the replacement services.
Attention in these exceptional circumstances:
We regret to inform you that assistance to mobility impaired passengers cannot be guaranteed. We therefore invite passengers requiring assistance to cancel their trip.
Long bus journeys are difficult for the most vulnerable (infants, young children, elderly or people having health problems). We therefore recommend to travelers in these situations to cancel their trip.
Parents of small children who still wish to maintain their journey have to bring their own baby seat or booster seat, these are not provided.
In addition, pets are not allowed on board of buses even if they are in baskets. We therefore invite passengers to renounce traveling with their pets or to cancel their trip.
In these circumstances, you can decide to:
1-Cancel your travel
You can cancel your travel and receive a full refund of your Thello train ticket.
To obtain the refund, please complete the cancellation form as soon as possible and at least before the train scheduled time departure, by clicking here.
If you have booked a round trip, you can cancel both legs, please specify it in your request.
No refund will be issued by Thello or Trenitalia boutiques.
or
2-Maintain your travel
If you decide to maintain your travel and to use the alternative solution we organize, please present yourself at least 20 minutes before the original scheduled time departure.
The station staff will be at your disposal to guide you.
The Thello staff will be traveling on the replacement services.
To get more information about travel conditions by bus, please click here.
For all information request, please complete the online form available here.
We present to all the concerned passengers our sincere apologies for the inconvenience caused by this strike over which Thello has no control.
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